Privacy Policy

Last Updated: ${EFFECTIVE_DATE}

At ${APP_NAME} ("we," "our," or "us"), we believe privacy is a fundamental human right. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We adhere to the principle of data minimization. We only collect the information necessary to provide, improve, and secure our Services.

1.1. Account Information

When you register, you provide your mobile phone number and/or email address for account creation and verification. You may optionally provide profile details such as a profile name, status message, and profile picture. This data is stored on secure, encrypted servers.

1.2. Your Messages and Media (End-to-End Encryption)

Message Content is Secure: ${APP_NAME} utilizes the Signal Protocol for strong, end-to-end encryption by default. This ensures that only you and the intended recipients can read or listen to what is sent. We do not have the technical means to decrypt, access, or store the content of your messages, photos, videos, voice notes, documents, or calls.

Temporary Storage for Delivery: Undelivered messages are stored on our servers in an encrypted, non-readable state for a maximum of 30 days while we attempt delivery. If still undelivered, they are permanently deleted.

1.3. Connection and Log Information

We collect essential metadata required for the functioning of the service, including:

• Device Information: Hardware model, operating system information, battery level, app version, mobile network information, and browser information.
• Connection Data: IP address, time zone, and information on how you interact with the Service.
• Activity Logs: Timestamps of message sending, delivery, and reading, when you register, the last time you used our Service, and diagnostic crash reports.

1.4. Contacts and Address Book

With your explicit permission, we access your device's address book to quickly and securely identify which of your contacts are also ${APP_NAME} users. We process this information by applying a cryptographic hash function to the phone numbers and only uploading the hashed values. We do not store your raw contact list on our servers.

1.5. Customer Support and Other Communications

When you contact us for support (via email or in-app form), we collect the information you provide during that communication, including your email address and a description of the issue. We use this to respond, troubleshoot, and improve our customer service.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Deliver Services: Authenticating your account, providing customer support, ensuring message delivery, and maintaining network stability.
• Safety, Security, and Integrity: Combating spam, abuse, fraudulent activity, and ensuring the integrity of the Service.
• Improvement and Development: Analyzing non-content usage patterns (e.g., speed, crash logs) to develop new features and enhance performance.
• Communication: Sending you service-related notifications and updates about our Terms and Policies.

3. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to advertisers or third parties. We may disclose information only in these limited circumstances:

• Third-Party Service Providers: We use external companies (e.g., cloud hosting providers, SMS verification services, crash reporting tools) to perform services necessary for the app to function. These providers are bound by strict contractual obligations to handle your data securely and solely on our behalf.
• Legal and Safety Reasons: If required to comply with legal processes (e.g., a court order), enforce our Terms of Service, or protect the rights, property, or safety of ${APP_NAME}, our users, or others.
• Change in Ownership: In the event of a merger, acquisition, or sale of assets, your information may be transferred, provided the acquiring entity commits to upholding this Privacy Policy.

Crucially: Due to end-to-end encryption, we cannot disclose the content of your communications, even when compelled by law.

4. International Data Transfers

Your information may be processed, stored, and transferred outside of your country of residence to countries where we or our service providers operate. We rely on legally provided mechanisms, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives adequate protection consistent with the laws of your jurisdiction, including the European Union's GDPR.

5. Your Rights and Choices (GDPR & CCPA)

Depending on your location, particularly if you are in the European Economic Area (EEA) or California, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data. You can delete your account at any time within the app, which initiates the deletion of your account and associated data.
• Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

6. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, use, alteration, or destruction. These measures include encryption in transit and at rest for non-content data, and strict access controls. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will provide notice of modifications by updating the date at the top of this policy and, for significant changes, by providing an in-app notification or notification through other means.

8. Contact Us

If you have questions about our privacy practices, please contact our Data Protection Officer at:

Email: ${CONTACT_EMAIL}

Terms of Service

Last Updated: ${EFFECTIVE_DATE}

Please read these Terms of Service ("Terms") carefully. These Terms constitute a legally binding agreement between you and ${APP_NAME} ("we," "our," or "us") regarding your use of the ${APP_NAME} mobile application and associated services.

1. Acceptance of Terms

By registering for or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

2. User Eligibility and Account

You must be at least 13 years old (or the minimum age required in your country) to register for and use the Service. You are responsible for safeguarding your account details (including your phone and authentication credentials) and for any activity that occurs through your account.

3. Rights You Grant to Us

3.1. Your Content and Ownership

You retain all ownership rights to the content and communications you submit, post, or display on or through the Service ("User Content").

3.2. License Grant

To enable us to operate and provide the Service, you grant ${APP_NAME} a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, and display your User Content (including profile pictures and display names) solely for the purpose of operating, developing, and improving the Services, subject to our Privacy Policy and end-to-end encryption provisions.

4. Intellectual Property Rights

All intellectual property rights in the Services, including the source code, design, features, and content (excluding User Content), are owned by ${APP_NAME} or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use, strictly in accordance with these Terms.

5. Prohibited Conduct and Acceptable Use Policy

You agree not to use ${APP_NAME} for any unlawful, infringing, or harmful activity, including but not limited to:

• Sending unsolicited communications, spam, or bulk messages.
• Engaging in any conduct that is unlawful, defamatory, libelous, harassing, abusive, fraudulent, or invasive of another's privacy.
• Impersonating any person or entity, or otherwise misrepresenting your affiliation with a person or entity.
• Distributing viruses, Trojan horses, or any other malicious code intended to disrupt, damage, or limit the functioning of any software or hardware.
• Attempting to reverse engineer, decompile, or extract the source code of the Service.
• Using the Service in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Service.

6. Disclaimers

PLEASE READ CAREFULLY

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

7. Limitation of Liability

IN NO EVENT WILL ${APP_NAME}, OR ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to indemnify, defend, and hold harmless ${APP_NAME} and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Service or your breach of these Terms.

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, if you breach any of these Terms. You may stop using the Service and request account deletion at any time, subject to the procedures outlined in our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the **Republic of Singapore**, without regard to its conflict of law principles. You and ${APP_NAME} agree to submit to the exclusive jurisdiction of the courts located within **Singapore** to resolve any legal matter arising from these Terms.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: ${CONTACT_EMAIL}